Ferguson Plumbing Supply
Description
Wholesale distributor of plumbing, HVAC, waterworks, fire protection & facility supplies since 1953.
Review Summary
- Positive: Praised for knowledgeable staff (Jason, Pam), finding hard-to-find parts, helpful service, and on-time appliance delivery.
- Negative: Poor phone system, inconsistent customer service (unhelpful staff, long wait times, dismissive attitude).
- Mixed: Some staff are great, while others are unhelpful or make customers feel unwelcome.
Reviews
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(26 reviews)
L G
I highly recommend Ferguson and especially Jason! He went above and beyond to find the parts I needed for several repairs of old 70's type plumbing. I was able to just send him pictures via text and in 2 business days was able to go pick up my order. Will never go anywhere else for my plumbing needs and will for sure tell my friends!
LAX VAUGHAN
Spoke to Jason @ the North Little Rock office and gave him the very limited known information about the broken appliance and he was able to find a replacement dishwasher. His recommendation was awesome as we finally have a dishwasher that cleans the dishes. Ordered and delivered on time. A very friendly helpful delivery driver delivered the dishwasher. Will call Ferguson first for all appliance needs in the future.
Dean Duckworth
Get a new phone system the one you have is not working for the men that is in service and needs a answer quickly. Not being transferred to another store out of town/State . The phone system you can get a answer with in 5 min or less. The one that you have .Has had me on the phone over 20mins and still have to hold on 10 min to see if that store has it or not . Most of the time I put your store on phone and other warehouses on my other phone. 98% the other warehouses will have me on the phone and off with the part . With min . Most All your sales team are great men and know there stuff.
c Miller